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FAQ's

GENERAL

Scent isn't as strong as I expected

WHAT DO I DO IF A BEARD OCTANE PRODUCT DOES NOT HAVE A STRONG SMELL
From time to time, I get contacted by a customer that let's me know that a beard oil or a beard balm does not smell as strong as they had expected. Most likely, it's you...not the product. But in a rare case that it may be the product, don't panic. Fragrances react different ways in different types of products. For example, fragrances do not come across as strong in beard balms simply due to the thicker ingredients involved, and the natural scents given off by ingredients used in the balms. Additionally, a beard balm may not smell as strong until you actually dig into it. Sometimes the balm will "mask" the fragrance until actually disturbed. So try scooping a dab of the balm out and see if this makes a difference. Everyone's sense of smell and take on particular smells differ from person to person. However, if you are not satisfied with any of Beard Octane's products, simply contact us! I handmake everything and stand behind everything that I offer. Therefore, I want to ensure you are nothing short of 100% satisified! Don't believe? Just read the many reviews of my companies products and the customer service that no other company can come close to!

What payment methods are accepted?

HOW DO I PAY?
Beard Octane happily accepts the following major credit cards: Visa, MasterCard, American Express, and Discover

Beard Octane also accepts the following methods of payment: Beard Octane Gift Cards, PayPal and Bitcoin

BEARD CARE

Beard Balm is gritty or grainy

So, you've recently made the smartest decision in your life...ever, and purchased some of Beard Octane's Award Winning Beard Balms. Over time, you notice that the once silky smooth beard balm has become a bit grainy, or has a "gritty" feeling to it. You may also notice that it looks like there are small granular "dots" if you will, in your beard balm. No worries, don't panic! The product is NOT bad. This issue commonly occurs in beard balms that include either Shea Butter or Mango Butter, even sometimes with Olive Butter. Why does this happen you may ask? Well, the easiest way to explain is that all of these butters contain multiple fatty acids. When beard balm is made, these butters are melted down. However, the fatty acids in these butters all have different melting points. If the butter is melted, then cools slowly, the fatty acids contained within the butters can then solidify at various rates. This can then cause the butter/fatty acids to crystalize (or grainy/gritty).

DOES THIS AFFECT THE QUALITY OF THE PRODUCT?
Absolutely not! Your beard balm is still just as effective and contains all of the proper conditioning properties for which you purchased it for.

HOW DO I FIX THIS?
Simply reheat the butter and cool it down quickly. This can be accomplished by warming beard balm back up until it completely melts and hold it at this temperature for approximately 20 minutes (can use a double boiler or Pyrex in a water bath). Once the beard balm is melted for approximately 20 minutes, remove the beard balm from heat and place it in the freezer for approximately 10 minutes. This will allow the beard balm to quickly cool in a more control, or forced manner.

Does Beard Octane test it's products on animals?

This is a difficult one to answer. As we sometimes consider ourselves animals, bearded animals. But NO, WE NEVER, EVER, EVER, EVER, EVERRRRRR test any of our products on animals. Beard Octane is 100% Cruelty Free, and we only test our products on Humans...willingly or unwillingly.

Will beard oil stop itchiness?

Absolutely. Beard Octane Beard Oils help moisturize and nourish your skin, all while relieving itchiness while you grow that amazing Facial Fur. Itchy skin is extremely common among bearded men, especially when first starting to grow a beard. Other factors, including weather can help contribute to dry, itchy skin.

My beard balm or butter is melted

MY BEARD BALM OR BUTTA IS MELTED, WHAT DO I DO?

First off, just relax. Take into consideration that a beard balm and/or beard butter is made up of either waxes, butters, and/or oils. Simply place in a cool place, maybe the fridge? Wait a short period of time and wahlaa! Your beard balm and/or butter is just as good as new! None of the ingredients are harmed if melted, as they have already been blended to perfection before being shipped!

Can beard oil promote beard growth?

We get asked a lot of times if a beard oil can promote beard "growth". All of Beard Octane's beard oils contain jojoba and argan oils, which encourage healthy beard hair growth. With this, your beard hair will appear to be thicker, longer, and grow faster than if you were not using any kind of beard care products. Beard Octane Beard Oils help create the perfect growing enviroment for your beard, providing all the healthy ingredients typically required.

What ingredients are in your beard care products?

WHAT DO WE USE TO MAKE THIS MAJESTIC BEARD MAGIC?
Normally, we don't like to share secrets but what the heck, check out every single ingredient we use on our Ingredients page.

Does Beard Octane Products Contain Phthalate?

All of Beard Octane's products are Phthalate FREE!

SHIPPING

Do you ship international?

I LIVE OUTSIDE OF MERICA, WILL YOU SHIP TO ME?
If your payment clears and the United States Postal Service goes to your location (even if it's on a 10 speed), then YES. 

DUTIES & FEES
Beard Octane is not responsible for any Duties and/or Fees due at the time of import/export. Please refer to our Shipping Polices for further details.

When will my order ship?

PLEASE, TELL ME WHEN IT WILL SHIP!
Once you have placed an order here on Beard Octane, please allow for 1 - 3 business days for processing. We typically try to ship your product the same day which the order is placed, but all of our beard care products are handmade in small batches. This is to ensure the highest quality product possible for your facial fur's enjoyment. Don't worry, we'll ship it quickly, as we want you to come back very soon in order to buy more products.

Why do I have a tracking number but it hasn't updated yet?

DID IT SHIP, DID IT NOT SHIP? THAT IS THE QUESTION:
If you have received a tracking number and no information is updated when you check it, it is likely because your order was processed & packaged for shipment. Shipments are then updated once the US Post Office scans them at their distribution facility. Allow 24-48 hours for tracking number updates. If an extended period of time goes by, please contact us!

COUPONS & SALES

Do you offer discounts for Military or First Responders?

ABSOLUTELY.

Beard Octane supports our Military and First Responders. You sacrafice yourselves physically and mentally, only in an attempt to make this world a better place. Here at Beard Octane, we understand this. Coming from a family of Active & Retired Military & First Responders, we understand the sacrifices you make, and that your families make everyday. WE RESPECT YOU AND APPRECIATE YOU. To show our thanks, all Military & First Responders qualify for additional discounts throughout BeardOctane.com. To receive your well deserved discount benefits, you must confirm your services by one of the following methods:

  • Email us from a Government / Qualifying Employer email account
  • Email us with a copy of your Goverment / First Responder ID (blur/block all information execept for your name & photo)

WHAT ARE THE REQUIREMENTS?

  • Must register an account here on BeardOctane.com
  • Must be Active, Reserve, or Retired Military
  • Must be Active or Retired First Responder

WHAT HAPPENS NEXT?
Once you have been verify as Military and/or First Responder, your New Discount will be automatically applied to your account. This means that when you are logged into BeardOctane.com, a Discount will be AUTOMATICALLY APPLIED. This discount can be excluded from products, promotions, specials, or other special occasions without notice (very rare). Also, some Coupon/Discount Codes will also be excluded and will not be applicable to your account (typically due to your discount rate being so awesome).

Do you have coupon codes?

Beard Octane does offer coupon codes for additional discounts, as well as hosting special sales. That is why is extremely important to check back frequently, as things are always changing!

COUPON CODE(s):
"TAKE10" - 10% OFF your entire order

ACCOUNT

How do I track my BeardBux?

I'M NOT SURE HOW TO SEE HOW MANY BEARDBUX I HAVE?
Simple! You can just log into your account and there will be a link for "BeardBux" in the left side menu. Also, on the checkout page, you can click the "BeardBux" drop down menu to see how many BeardBux you have, and choose how many you wish to use, if any!

How do I use my BeardBux?

HOW DO I REDEEM THE BEARDBUX THAT I HAVE EARNED?
To redeem any BeardBux which you have earned from previous purchases or other qualifying task, simply click on the "BeardBux" drop down link on the checkout page. Here you will see the total amount of BeardBux that you have, and you can choose however many you would like to redeem for store credit!

ORDER HELP

Why did my credit card get declined?

WHY WAS MY CREDIT CARD DECLINED?
There could be a number of reasons why your credit card payment method was declined here on Beard Octane. The question you should ask yourself is, "Have I maxed out my credit spending limit by previously buying a lot of Beard Octane products?". If this answer is "No", then there could be a few other possible reasons for payment being declined. Here are the most common reasons:

  • You did not enter your credit card number exactly as it appears on your credit card
  • Your CVV (security code - commonly on back of card) does not match
  • Your Zip Code entered for your billing address does not match the Zip Code associated with the credit card

Beard Octane has multiple security checks in place, that scan for these type off issues, and will commonly decline your card if any of this information is incorrect. This is to protect you, as the cardholder, and so we don't find out later on that you didn't place the order and we get stiffed on products which were fraudently purchased, which then forces us to close the business because we can't afford the electricity required to operator the label printer used to print shipping labels. But, if for some reason you are still having issues, simply contact us!

Site checkout not allowing Paypal?

WHY CAN I NOT CHECKOUT WITH PAYPAL?
On the checkout page, select PayPal as your payment option. If you try to checkout, and a PayPal popup doesn't appear, be sure to turn off any popup blockers for BeardOctane.com! This is a common issue where the popup blocker prevents the paypal log in screen from appearing, therefore preventing you from being able to complete your purchase here at Beard Octane. That is the very last thing we want. We want your money...so we can give you some badass beard products of course!

Duplicate Orders or Duplicate Charges

UNEXPLAINED MULTIPLE ORDERS 
If you placed an order and see that there may have been an error and multiple orders were placed, do not panic! Simply contact us here at Beard Octane and we will sort it out quickly. If you received some kind or error message or code during this time, please forward this information to us as well, as we can then quickly troubleshoot any potentional issues on BeardOctane.com

ADDITIONAL CHARGES 
If you placed an order and see that there are additional or multiple charges, which you did not purposely make, simply contact us! We can cancel/void any additional payments quickly. Please keep in mind, that refunds to Credit Cards, Bank Accounts, and/or PayPal can take 5-10 days to properly process. If we see multiple charges on our end, we will notify you and confirm the additional charges.

Did not receive an order confirmation email?

I DID NOT RECEIVE AN ORDER CONFIRMATION EMAIL
So you got tough and placed an order here on BeardOctane.com...bout time. However, you're feeling good about yourself but never received an order confirmation email. Panic sets in...cold sweats...anxiety. We get it. But don't worry, we're here to help you out! 

First, ensure that the confirmation email did not land in your emai's spam or junk folder. If after a few minutes you do not receive an order confirmation email, simply send us an email at sales@beardoctane.com and let us know. We'll happily send a new confirmation email out to you, and just confirm everything is good to go with your order!

I haven't received my order yet, what do I do?

MY ORDER HAS NOT ARRIVED YET, WHAT DO I DO?
First step...check your provided tracking number. As stated in our shipping policy, all orders are typically shipped within 1-3 Business Days. However, I do my very best to ship orders the very same day or at least by the next day, business day or not. If something is delayed, you will be notified. Please be sure to first check your tracking number, as there have been incidents where the shipment was delayed and/or lost by the shipping carrier itself. Most companies then place the burden of this on the customer, as it is out of their hands once it leaves their facility. PLEASE let us know if this occurs. If there is an issue with the shipping carrier, typically we can not do anything from our end. Contact your local USPS locaiton, and see if they have any updates. If not, please contact us, and we will ensure that you receive your product, or a replacement product. I want to make sure you are completely satisfied with my company, my products, and my service.

I don't like the smell of the scent that I ordered.

I DON'T LIKE THE SMELL OF THE PRODUCT WHICH I ORDERED
This is simply impossible. There must be something wrong with you...or your nose is broken. But, by rare chance, you don't like the smell or feel of a Beard Octane product, simply contact us! I handmake everything, using only the highest quality, all natural ingredients. With that being said, people have different senses. Some people have awesome senses, and some people...well, not so much. But, regardless, PLEASE contact me and I will ensure that you receive something that you do like. I want to make sure that you are happy for doing business with my company. It's just me. No big corporate backing (not yet anyhow), no giant factories etc. Just me, putting everything that I have into these products. So yes, I do stand behind everything that I make, and will ensure that YOU are 100% satisfied!

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