So...you may need to return a product? It's highly unlikely, but in extreme incidents, there may be a need to return one of our products. In any case, we want to make sure our customers are completely satisfied. To request a Return, simply Contact Us!
100% CUSTOMER SATISFACTION GUARANTEE
All of Beard Octane's products are backed by our 100% Customer Satisfaction Guarantee! Simply put, if there is something wrong with one of our products, or if you simply just do not like it...let us know! We will do everything in our power to make sure you end up a satisfied customer. Everything that Beard Octane has to offer is handmade, and made with PRIDE. This means that we stand behind every single product that Beard Octane has to offer!
HIGH QUALITY GUARANTEE
All of Beard Octane's products are made using only the Highest Quality, All Natural Ingredients. If a product is not up to your standards (they must be completely unreasonable if you don't like our products), then we will replace your item or refund your money back. No questions asked.
REQUIREMENTS & RESTRICTIONS
- ALL Return and/or Exchange Request(s) MUST be made within 30 days from the date which the order is marked as Fulfilled.
- NO Returns on Samples and/or Sampler sized products.
- Returns on Swag & Clothing products will only be granted if the product is unwashed, unworn, and still has original tags on them.
- If a return is granted, the product exchange, refund or store credit will be granted upon receiving the returned product back.
- Customer is responsible for all return shipping fees, unless return is the result of an error on our part.
- If you just happened to find a Beard Octane product on the ground behind Uncle Jimmy's rusted out Ford F-100 pickup truck, then we can't take that back either.
- Simply put, if there's an issue, just contact us! We respect and appreciate everyone that takes a chance with Beard Octane, and want nothing short of a completely satisfied customer, friend, or just someone that would loan us money and not expect us to pay them back any time soon. I mean, we would give you an IOU...that's just as good as money right?