So...you may need to return a product? It's highly unlikely, but in extreme incidents, there may be a need to return one of our products. In any case, we want to make sure our customers are completely satisfied. To request a Return and/or Exchange, please review the Requirements & Restrictions listed below. If a Return and/or Exchange is still required, click on the Request Review button at the bottom of this page.
CUSTOMER SATISFACTION GUARANTEE
All of Beard Octane's products are backed by our 100% Customer Satisfaction Guarantee! Simply put, if there is something wrong with one of our products, or if you simply just do not like it...let us know! We will do everything in our power to make sure you end up a satisfied customer. Everything that Beard Octane has to offer is handmade, and made with PRIDE and stand behind every product we make!
REQUIREMENTS & RESTRICTIONS
Return and/or Exchange Requests MUST be made within 30 days
- NO Returns on Samples and/or Sample Packs
- NO Returns on Subscription Boxes & Starter Kits
- NO Returns on Candles
- NO Refunds or Returns on any beard tool, unless broken during transit.
- NO Returns for worn and/or washed clothing items, to include hats.
- NO Refunds on Shipping Fees
- NO Refunds for dislike of smell and/or "weak" scent. Product fragrance ratios strictly adhere to the International Fragrance Association's (IFRA) guidelines. Not sure of a scent? Try a Sample Pack!
- NO Refunds will be issued if customer experiences an allergic reaction to any product. Please be sure to read all product ingredients prior to ordering.
- Customer is responsible for ALL Return Shipping Fees, unless the return or exchange is the result of an error by Beard Octane's Fulfillment Team.
- If you just happen to find a Beard Octane product on the ground behind Uncle Jimmy's rusted out pickup truck, then we can't take that back either.
- Regardless of the situation, if you need assistance, just please contact us! Beard Octane wants you to have the best shopping experience possible as we appreciate you, and your business. We respect everyone that takes a chance with Beard Octane, and want nothing short of a completely satisfied customer, friend, or just someone that would loan us money and not expect us to pay them back anytime soon. I mean, we would give you an IOU...that's just as good as money right?